Messages not sending?

1. No contact information provided: For CarVision to send a message, either the Customer email or Customer phone number field must be filled out. If both fields are left empty, the app will not be able to send the message.
2. Incorrect phone number or email formatting: Even if one of the fields is filled in, the message will not send if the format is incorrect. Let’s look at the correct formats for both phone numbers and email addresses.

For CarVision to send messages via WhatsApp, the phone number must be a valid UK number, meaning:

• The number must be 11 digits long.
• It must start with a 0 followed by the correct digits (e.g., mobile numbers start with 07).

• ✅ 07123456789 – This is a valid UK number.

• ❌ 7123456789 – Missing the leading 0.
• ❌ 0712345678 – Only 10 digits instead of 11.
• ❌ 00123456789 – Should not start with 00.

Make sure to double-check the number before sending, as incorrect numbers will prevent messages from being delivered.

When sending messages via email, it’s important that the Customer email field is filled in with a valid email address format. Here’s what makes an email valid:

• The email must include an @ symbol.
• It must have a domain name after the @ (e.g., gmail.com).
• It must include a valid extension (e.g., .com, .co.uk, .net).

• ✅ [email protected] – This is a properly formatted email address.

• ❌ customerexample.com – Missing the @ symbol.
• ❌ [email protected] – Missing the domain name.
• ❌ customer@example – Missing the domain extension (e.g., .com).

Always ensure that the email is entered in the correct format before trying to send the video.

1. Check for Empty Fields: Make sure that either the Customer email or Customer phone number field is filled out. At least one of these fields must be completed to send the message.
2. Verify the Phone Number: Ensure the phone number is a valid UK number (11 digits starting with 0).
3. Verify the Email Address: Ensure the email is properly formatted with the @ symbol, domain name, and extension.

If both fields are left blank, or if there’s an error in the phone number or email format, the message won’t send.

If the problem persists, feel free to contact our support team at [email protected] for further assistance.

We hope this guide helps you get back to using CarVision smoothly!