Issues recording?

If you're experiencing trouble using the camera functionality in the CarVision app, the most likely reason is that camera, video, or audio recording permissions are not enabled. For CarVision to function correctly and allow you to record videos and audio, it needs access to your device’s camera and microphone. In this guide, we’ll walk you through how to enable these permissions on both iOS and Android devices.

Why Am I Facing Issues?

The most common reason for issues with CarVision's recording functionality is that the required permissions are not granted. Without access to the camera, microphone, and sometimes storage, the app won't be able to record videos or capture audio.

Let's walk through how to enable these permissions to get CarVision working as expected.

Enabling Camera, Video, and Audio Permissions on iOS for CarVision

1. Open the Settings app on your iPhone or iPad.
2. Scroll down to find and tap on CarVision from the list of installed apps.
3. Inside CarVision’s settings, you'll see a list of permissions like Camera, Microphone, Photos, etc.
4. Ensure the following are toggled to the ON position:
   • Camera: Allows CarVision to access your camera for recording.
   • Microphone: Allows CarVision to record audio while capturing videos.
   • Photos: (optional) Allows CarVision to save the recorded videos to your photo library.
5. After enabling these permissions, return to the home screen and open CarVision.

Once these permissions are enabled, CarVision should be able to use your device's camera and microphone without issues.

Enabling Camera, Video, and Audio Permissions on Android for CarVision

1. Open the Settings app on your Android device.
2. Scroll down and tap on Apps or Apps & Notifications, depending on your device.
3. Find and tap on CarVision.
4. Tap on Permissions.
5. Ensure the following permissions are enabled:
   • Camera: Allows CarVision to access the camera for video recording.
   • Microphone: Grants permission for audio recording during video capture.
   • Storage (optional): Allows the app to save recorded videos on your device.
6. After turning on these permissions, go back to the CarVision app.

With these permissions granted, CarVision should work properly, allowing you to record both video and audio.

Troubleshooting

If you’ve enabled the necessary permissions but are still experiencing issues, try the following steps:

• Restart the CarVision app after enabling permissions to ensure they take effect.
• Reinstall CarVision: Uninstalling and reinstalling the app may help reset any misconfigured permissions.
• Check for app updates: Ensure you are using the latest version of CarVision, as updates often fix bugs or permission-related issues.
• Free up storage: Ensure your device has enough storage if you're recording videos.

If the problem persists, feel free to contact our support team for further assistance.

We hope this guide helps you get back to using CarVision smoothly!